❓ Frequently Asked Questions
Answers to all questions about 6wine
From opening an account to withdrawing money via bKash — you will find complete answers to the most frequently asked questions by Bangladeshi players here.
We created this FAQ to give honest and detailed answers to the questions that come to mind before or after joining 6wine. Clear information on all topics — the registration process, transactions via bKash and Nagad, welcome bonus conditions, cricket betting, slots, live casino and responsible gaming — is laid out below. If your question is not covered, our 24/7 live chat support team is always ready.
Account and Registration
To open an account at 6wine you need an active mobile number and a valid National ID (NID) or passport. Enter your name, date of birth and preferred password in the registration form. The verification process is completed quickly and once done you can deposit and start playing. Please note, only those aged 21 or above may open an account.
No. Under 6wine's policy, only one account per person is allowed. Creating multiple accounts is a violation of the platform's rules and risks having bonuses cancelled and the account suspended. If you have trouble logging in, contact our live chat support directly instead of opening a new account.
Go to the "6wine Login" option in the top menu of the website. Log in there using your registered mobile number and password. If you forget your password, use the "Forgot Password" option — an OTP will be sent to your registered number. For security, always use a strong password and never share it with anyone.
Click the "Forgot Password" link on the login page. Enter your registered mobile number and a one-time pin (OTP) will be sent. Verify the OTP and set a new password. If you are already logged in, you can also update your password from "Profile Settings". For any issues, email [email protected].
KYC verification ensures player security and prevents account misuse. You generally need to upload a clear photo of your NID or passport. 6wine's verification process is fast — in most cases it is completed on the same business day. Once verification is done you will receive a confirmation message by SMS or email.
Deposits and Withdrawals
Deposits from bKash to a 6wine account are generally completed instantly. Your gaming balance will be credited as soon as the payment is successful. During busy periods or in the event of network issues it may take a few minutes at most. If you do not receive confirmation, contact live chat — reaching out with your transaction ID will get you a faster resolution.
The minimum deposit at 6wine is ৳100 — this is the same for all methods: bKash, Nagad, Rocket and Upay. You can start playing even on a small budget, making this a convenient limit for new players. The maximum deposit limit may vary by method; check the cashier page for details.
Withdrawals from 6wine via Nagad, Rocket or any other method are generally processed within 10 to 45 minutes. The minimum withdrawal amount is ৳500. Once the withdrawal request is verified it is processed quickly. There may be a slight delay at night or on holidays.
6wine generally does not charge any platform fee on deposits or withdrawals. However, mobile financial service providers such as bKash or Nagad may apply their own transaction charges — these charges depend entirely on the policy of that provider. Contact the relevant MFS provider for details on specific fees.
Yes, Upay is one of 6wine's approved payment methods. All transactions are secured through SSL encryption. The minimum deposit amount via Upay is also ৳100. Make sure you use the correct merchant number and reference when making a payment, otherwise the transaction may be delayed.
Games and How to Play
To bet on BPL or any cricket match, first log in to your 6wine account and go to the cricket betting section. Choose your preferred market from the available markets (match winner, toss, total runs, etc.), set the amount and confirm the bet. In-play betting is also available. Market rules and payout ratios can be seen on the betting page itself.
RTP stands for "Return to Player" — it is the average percentage of total wagers a game returns to players over the long term. For example, a high RTP means a greater chance of getting back more over the long run. 6wine only offers games from verified providers (such as PG Soft, Pragmatic Play, JILI) that are tested by independent auditors and guarantee fair play.
Yes, 6wine is fully mobile-friendly. All games — slots, live casino and cricket betting — can be played from any Android or iOS smartphone browser. There is no need to download a separate app. Just make sure you have a stable internet connection. Live casino games are streaming-based, so a good connection will give you a clear experience.
6wine's live casino section offers live Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo and many other games with real dealers. Games from world-renowned providers such as Evolution Gaming and Ezugi are available here. With HD video streaming and a Bengali-language interface, the gaming experience feels very much like a real casino.
Yes, betting is available at 6wine on all major international cricket tournaments including IPL, T20 World Cup and ICC tournaments. There are special markets and offers for Bangladesh Tigers matches. You can bet both before and during a match. The full list of available matches and markets can be found on the cricket betting page.
Bonuses and Promotions
As a new member you will receive a 100% bonus on your first deposit up to ৳15,000. For example, if you deposit ৳5,000 you will receive an additional ৳5,000 as a bonus. Before withdrawing the bonus you must wager the total bonus amount 15 times (wagering requirement). The conditions must be met within a specified time limit.
Wagering requirement (betting condition) means you must place a certain amount in bets before you can withdraw bonus money. For 6wine's welcome bonus this condition is 15x — meaning if you receive a ৳1,000 bonus you must wager a total of ৳15,000 before withdrawing. Details of how much each game contributes to the wagering count are given on the bonus terms and conditions page.
6wine's VIP program has three tiers: Bronze, Silver and Gold. By playing regularly you can automatically move up to a higher tier. Bronze tier offers weekly cashback of up to 0.3%, Silver tier up to 0.7%, and Gold tier up to 1.0% weekly cashback. Higher tiers also include special offers and priority support.
A bonus can be cancelled for several reasons: using multiple accounts, registering with incorrect or false information, failing to meet the wagering conditions within the specified time limit, or violating the platform's general rules. Read all bonus terms beforehand and if you have any doubts ask support.
Yes, 6wine offers special promotions during festive seasons and major cricket tournaments. Bonus, free-bet or cashback offers may come during Eid, Pohela Boishakh, BPL or T20 World Cup. Check the promotions page regularly or ask in live chat for the latest promotions.
Safety and Responsible Gaming
Yes. 6wine uses top-grade SSL (Secure Socket Layer) encryption, which keeps your personal and financial information fully secure. Payment gateways (bKash, Nagad, Rocket, Upay) operate with their own security protocols. Games are sourced from verified providers to ensure fair play. We never sell your information to third parties.
No. 6wine is for those aged 21 or above only. Age is verified at the time of account registration. If a minor attempts to play, it will not be possible to create an account. A request to parents — please use parental control software on children's devices.
Gaming is entertainment — not a source of income. If you feel that gambling is affecting your daily life or financial situation, seek help promptly. 6wine's responsible gaming page has self-exclusion and deposit limit setting features. Our 24/7 support team is always ready to assist.
Self-exclusion means requesting to temporarily close your account for a set period of time on your own initiative. It is an important tool for responsible gaming. To activate self-exclusion, visit the Responsible Gaming page or contact us via live chat or at [email protected]. We will take action promptly.
6wine's support team is available to assist you in Bengali 24 hours a day, 7 days a week. Reach us via live chat from any page on the site — you will typically get a response within a few minutes. If you prefer to contact us by email, write to [email protected].
Still have questions?
If the answers above are not enough, our support team is always here for you. For any issue, reach us through the channels below.
Live Chat
Instant support in Bengali, 24/7. Start a chat from any page on the site.
Email Support
For detailed inquiries, write to: [email protected] — we will reply promptly.
Terms & Conditions
For detailed information on bonuses, payments, and other policies, visit the Terms & Conditions page.
Join 6wine today
Get started on Bangladesh's trusted gaming platform with a deposit of just ৳100 via bKash or Nagad and claim a 100% welcome bonus.
For ages 21 and above only